This 104 Page Workbook Will Help You Master the Skill of Emotional Intelligent Leadership
Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
According to Daniel Goleman, an American psychologist who helped to popularize emotional intelligence, there are five key elements to it.
This workbook is designed to give participants the opportunity to learn, practice and receive feedback on the communication skills and behaviours they want to develop.
You will be able to:
- List the key EI skills, understand what EQ means in practice
- Discover the practical benefits of EI to the leader, the team and your organisation.
- Handle challenging emotional situations with more confidence and sensitivity
- Learn how to build relationships with others which enable them to lead more effectively.
What will it cover?
What is Emotional Intelligence – How your brain works
- Defining Emotional Intelligence (EI)
- Outlining the core EI competencies
- The benefits of becoming a more Emotionally Intelligent manager
- Assessing your own EI
- A framework to develop EI leadership competencies
The Self-aware Manager – How to build your emotional intelligence
- The importance of self-awareness for development
- Understanding your personal strengths and weaknesses
- Understanding your emotional responses and their impact on others
- Seeking on-going feedback to become more self-aware
The Self-managed Manager – How to manage pressure and strong emotions
- The benefits of managing and controlling your emotions
- Staying focused and calm under pressure
- Managing anger, fear and sadness constructively
- Self-motivation to achieve goals
The Socially Aware Manager – How to engage, empathise and build rapport
- Understanding and empathising with others
- Building rapport with a broad range of people
- Managing and engaging emotions within your team
Building Relationships – Handling conflict, coaching and feedback situations
- Why relationships succeed or fail
- Building and managing internal and external relationships
- Communicating with and influencing others for enhanced results
- Managing conflicts with others – including feedback and difficult conversations
- Developing others using emotional coaching
- Developing a personal action plan to support your return to the workplace